Refund & Cancellation Policy

This Refund and Cancellation Policy applies to all credit purchases and language service engagements through lingochaps.com and studio.lingochaps.com, operated by LingoChaps Translation Services.

1. LingoChaps Studio Credit Purchases

• 14-Day Refund Deadline: Refund requests for purchased Studio Credits must be sent to billing@lingochaps.com within fourteen (14) calendar days from the transaction date. Requests made after 14 days are not eligible.
• Partial Pack Valuation Formula: If you have consumed part of a credit pack, only the unused purchased credits are refundable:
  Refund Amount = (Unused Purchased Credits / Total Purchased Credits in Pack) × Net Price Paid (excl. GST)
• Payment Gateway Deductions: For voluntary user cancellations, the standard payment gateway processing fee (up to 2.5% + GST) levied by Razorpay will be deducted from the refund payout. For cancellations caused by an unresolved platform defect, 100% full refund with zero deduction will be issued.
• Non-Refundable Items: Credits already consumed for completed processing jobs and complimentary/welcome bonus credits are non-refundable.

2. Failed Jobs & Duplicate Transactions

• Automated Job Failures: In the event of a cloud pipeline failure or system timeout, 100% of reserved credits are automatically restored to your workspace balance.
• Duplicate Deductions: If an amount is debited from your bank/card but credits fail to allocate due to a network interruption, Razorpay's auto-reversal system credits your account within 5 to 7 business days, or email your Razorpay Payment ID (pay_xxx) to billing@lingochaps.com for immediate manual resolution.

3. Managed Human Language Services

• Cancellation Before Work Starts: 100% refund minus payment gateway transaction fees if cancelled before linguists are assigned.
• Mid-Project Cancellation: Billed pro-rata for words translated or hours delivered up to receipt of cancellation notice. The unworked balance is refunded.
• Quality Guarantee & Free Revisions: Clients have 10 business days post-delivery to request revisions for any terminology discrepancy or formatting error, which will be corrected at zero cost.

4. Refund Approval & Payout Timelines

5. How to Submit a Refund Request

Email billing@lingochaps.com with your registered email, Razorpay Payment ID (starts with pay_), date, amount, and reason for cancellation. All requests are acknowledged within 24 hours.