LingoChaps Studio operates on prepaid credit packs rather than an automated recurring monthly subscription. There are no surprise monthly credit card charges and nothing to "cancel" — you simply top up credits whenever your project requires them. This policy outlines refunds for credit top-ups.
If you purchased a Studio credit pack and have not used any portion of it, you can request a 100% full refund within 7 days of purchase. Email info@lingochaps.com from your account's registered email with your Razorpay payment reference ID.
If a portion of credits from a pack has already been consumed by completed transcription or translation runs, we refund the remaining unspent credit balance from that purchase, minus standard payment gateway transaction fees. Credits consumed by jobs that have already run and delivered output cannot be refunded, as actual cloud compute and API processing costs have already been incurred.
If an amount is debited from your card, UPI, or bank account but credits do not immediately appear in your Studio wallet (e.g., due to an intermittent network drop during checkout), or if you were accidentally billed twice for the same top-up, contact support with your receipt. We reconcile directly against Razorpay records and refund or credit the transaction in full within two (2) business days.
Zero-Risk Processing: Processing minutes are only settled and permanently deducted after a job finishes successfully. If a file fails to process due to a server error or unreadable media, any reserved processing minutes are released automatically back to your wallet. You are never billed for failed runs.
Approved refunds are issued back to the original payment method (credit card, debit card, UPI, or bank account) via our payment gateway partner (Razorpay). Refunds typically reflect in your account within 5 to 7 business days, depending on your issuing bank's settlement cycle.
All outputs produced by LingoChaps Studio (including transcripts, Word documents, subtitle files, and CAD exports) are delivered 100% digitally via your browser or direct download links. No physical goods are shipped.
Questions regarding a charge or invoice? Contact our billing desk at info@lingochaps.com or review our Terms & Conditions.